Frequently Asked Questions

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Orders should take between 35 - 45 business days to arrive at selected address. Please allow 3 - 5 businesses days as processing time.

*DISCLAIMER - DELAYED DELIVERY TIME FRAMES DUE TO BORDER CLOSURES*

*Due to the global border closures, shipping to your country may be delayed. Please check your local border restrictions before placing an order as we cannot guarantee your order can be fulfilled under the above time frame*

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility.

What are my delivery options?

We currently only offer one standard shipping option, which is free.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is the buyers responsibility to ensure they check out with the correct items and shipping info.

When will I receive my parcel?

It will take between 35 - 45 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).

*DISCLAIMER - DELAYED DELIVERY TIME FRAMES DUE TO BORDER CLOSURES*

*Due to the global border closures, shipping to your country may be delayed. Please check your local border restrictions before placing an order as we cannot guarantee your order can be fulfilled under the above time frame*

Can I return or exchange an item?

Unfortunately, we do not offer returns or exchanges on this website. Please choose carefully.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’.